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Decatur Homemove
Last Updated: Dec 21, 2024
Mission Statement
To listen to our customers so that we may understand their needs and provide them with the highest quality attention and service the industry has to offer. To be dedicated to the care and well-being of our employees. We must conduct our business each and every day in a manner that encourages our customers to recommend us to others, our vendors to appreciate our patronage, and our employees to be proud of where they work. We strive to be the best there is in our marketplace.
Customer Service Philosophy
In an increasingly competitive environment, excellence in customer service will ultimately define our place in our markets. Therefore, we must strive even harder to provide the ultimate customer service experience to our new and current customers. The customer places their trust in our ability to resolve their water treatment needs. Therefore, we must honor and value their trust by exceeding their expectations. Here are the guiding principles for our customer service philosophy:
- Maximize the new customer’s experience.
- Elevate first impressions.
- Improve customer interface.
- Thoroughly communicate the features, benefits, and advantages of our products, and more importantly, our employees.
- Emphasize a focus on customer satisfaction.
- Follow up with new customers within 30 days.
- Do not take current customers for granted. They have been loyal to us, and thus we should treat them with respect and gratitude.
Water for Your Home and Your Health
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Your water is vital to your home and your health. You rely on it for cooking and cleaning, washing and bathing, drinking and nourishing. And when you think about all of the ways water touches our lives, you see why it’s so important that we make sure that water is as clean as it can be. |
